Business IT Support (BITS)
Our IT Support (BITS) philosophy is simple: you pay us not to see us fixing your system. Instead, we keep your infrastructure healthy through regular checkups and preventive maintenance. By proactively eliminating issues before they arise, you won’t need to call us to fix problems, because they won’t happen.
Unlike the traditional Break-Fix approach, BITS uses a Preventive Maintenance model. We don’t wait for things to go wrong. We actively work to ensure they don’t. While our focus is on prevention, we also provide Break-Fix support when unexpected issues arise.
How BITS Preventive Maintenance Works
We perform manual system checks –not just automated scans- on a fixed schedule tailored to each client’s size, complexity, and operational urgency. If we detect anything unusual, no matter how minor, we create an internal ticket for our maintenance team to investigate. If the issue requires external support (e.g., hardware replacement), we’ll coordinate with vendors on your behalf. You’ll receive a summary report of all actions taken, and if any costs are involved, we’ll always seek your approval first. Even though you may not see us working, rest assured, we are.
With BITS you enjoy
- Reduced Costs
Save on both direct costs (paying for emergency fixes) and indirect costs (downtime and lost productivity).
- Increased Productivity
In today’s business environment, every system is part of a production line. One failure can disrupt everything. Preventing issues keeps your operations flowing.
- Improved Efficiency
A stable system means happier, less stressed employees, leading to better performance.
Why No Ticketing System?
Technically, we do have a ticketing system but it’s for internal use only. The idea is that you shouldn’t need to report problems. Why should you spend time documenting an issue and creating a ticket? That’s our job. We aim to prevent problems before they reach you.
Client Retention Through Reliability
We don’t rely on long-term contracts to keep clients. We rely on results. When your systems run smoothly, you’ll want to stay with us.
BITS: Reliable. Secure. Always On.
Your infrastructure, expertly managed for peak performance and peace of mind.
Business IT Support (BITS) Services
- Preventive Maintenance
Identify and resolve potential issues before they impact operations: reducing downtime and extending system life.
- Fast Response Technical Support
Rapid issue resolution to minimize business disruptions.
- Robust Firewall Solutions
Advanced firewall implementation and management to protect against cyber threats.
- Security Audits
Regular audits to uncover vulnerabilities, ensure compliance, and strengthen your security posture.
- Backup Solutions & Management
Continuous monitoring and management of backups to ensure data protection and recovery readiness.
- Hardware Inspections
On-premise hardware checks to ensure seamless integration with or without cloud systems.
- Regular System Checkups
Scheduled health checks to monitor performance and optimize systems.
- Performance Optimization
Fine-tuning cloud resources and infrastructure for speed, efficiency, and cost-effectiveness.
- Flexible Support Plans
We offer different levels of support plans to fit your requirements and budget tailored to your business needs.
- Transparent Reporting
Clear, detailed reports on system performance, incidents, and support activities.
- Expert Cloud and Server Administration
Comprehensive management of cloud-based and on-premises server environments, including system configuration, routine updates, user account administration (add, delete, modify), and advanced security and access rights management.
Why Small Businesses Trust Our Support Services?
Since 1993, we’ve been the trusted IT partner for small businesses looking to grow without the hassle. Our flexible, no-lock-in support plans are built around your needs, because we believe great service should keep you continue with us, not contracts.
What sets us apart?
- ✅ Freedom & Flexibility: No long-term commitments. Stay with us because you want to, not because you have to.
- 🔒 Security & Reliability: Maximize your system’s (cloud or in-house) potential with expert support that enhances security and ensures smooth operations.
- 🚀 Growth-Driven Support: Our services go beyond maintenance; we help you scale, compete, and thrive.
- 🤝 Client-First Philosophy: We don’t believe in retaining unhappy clients. Your satisfaction drives our success.
Experience Support, Redefined.
Let’s build something great, Starting with a few questions.
